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      Observability and IT optimisation – the catalyst for improving CX and DX  

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Observability and IT optimisation – the catalyst for improving CX and DX

The IT infrastructure of a typical organisation has become much more critical and much more complex in the digital world. Flexibility, agility, scalability, and speed are the watchwords of the digital business. To meet these requirements, it’s highly likely that a company must use a multi-IT environment, leveraging a mixture of on-premises, colocation, managed services and Cloud infrastructure.

However, with this exciting new world of digital possibilities comes a whole new level of complexity, which needs to be properly managed. If an application is underperforming, just how easily can the underlying infrastructure problem be identified and resolved? Is the problem in-house or with one of the third-party infrastructure or service providers? Is the problem to do with the storage? Or, maybe, the network? Does the application need to be moved?

Right now, obtaining the answer to these and many other performance-related questions relies on a host of monitoring tools. Many of these can highlight performance issues, but not all of them can isolate the cause(s), and few, if any, of them can provide fast, reliable and consistent application performance problem resolution – let alone predict future problems and/or recommend infrastructure improvements designed to enhance application performance.

AIOps has emerged as a major new discipline that offers the promise of bringing together all aspects of an organisation’s IT infrastructure – the DevOps, the storage, the network, the compute, the service management and the application – to help ensure an optimised customer experience (CX) and wider digital experience (DX). The customers in question being both employees and external consumers.

Yes, the lines between AIOps and various other Ops disciplines are necessarily blurred, and, yes, there’s an increasing focus on Observability across the enterprise, but there’s little doubt that AIOps is the glue that not just holds together organisation-wide IT optimisation, but also drives the CX/DX focus.

AIOPS PERSPECTIVES is a true multi-media platform, offering web, magazine, newsletter, video and event information assets, which combine to educate end users as to how the technology works, and what are the benefits it offers.

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Agenda



AIOPS and the importance of enterprise-wide visibility
A complex IT environment has many components which, in isolation, may all function perfectly well. Bolt them all together and, all of a sudden, performance may well suffer. AIOPS can help organisations to understand and, hopefully, avoid these potential infrastructure and application ‘clashes’.

AIOPS in action
Many end user organisations are already benefitting from AIOPS implementations. And what better way to learn about the benefits of this technology than by hearing from those who are using it?

AIOPS and digital experience monitoring
Optimising the user experience – whether these are employees and/or customers – is a major focus for the digital enterprise, and AIOPS has a major role to play in this process.

AIOPS and the Cloud
What happens if an application is migrated to the Cloud? What happens if an application needs to come out of the Cloud and back to an on-premise environment? AIOPS can help answer these questions ahead of any planned infrastructure change - saving time, effort and avoiding potential chaos!

AIOPS – the catalyst for convergence
Effective digital transformation requires closer collaboration between the different IT disciplines. AIOPS is a crucial tool in ensuring that the necessary convergence with the minimum disruption.

AIOPS and increased security
Increased security is seen as a major benefit of IT convergence. As the catalyst for the coming together of these many IT departments, AIOPS has a key role to play.

AIOPS helps avoid downtime
Many organisations have experienced increased levels of downtime during the pandemic, as IT infrastructure is stretched as never before. AIOPS can help organisations (re)gain control of their hybrid, distributed organisation.

AIOPS – keeping control of the distributed enterprise
The hybrid workplace is very much here to stay and AIOPS can help companies to keep control of this technology ‘sprawl’.

AIOPS + DevOps – a powerful combination
Rapid, reliable and secure application development is a major requirement of the digital business. AIOPS can help to manage and optimise the end-to-end development process.

AIOPS – data optimisation for the business
AIOPS has a crucial role to play in helping organisations understand what data is important to the business in a world where data overload is a very real danger.

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